Privacy policy

Privacy Policy

Last Updated: October 5, 2026

At Soft Mart, accessible from SoftMart.online, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website, purchase our products, contact us, or otherwise interact with our services.

By accessing or using SoftMart.online, you acknowledge that you have read and understood this Privacy Policy.

1. About Soft Mart

Store Name: Soft Mart
Website: SoftMart.online
Email: SoftMartOnline1@gmail.com
WhatsApp: +92 307 6944602
Business Address: [Add your business address here]

Soft Mart operates as an online digital products store. We may offer digital products such as Shopify themes, templates, digital resources, and other downloadable or electronically delivered products.

2. Information We Collect

When you visit or use our website, place an order, contact us, or interact with our services, we may collect certain information.

A. Personal Information

Depending on how you interact with Soft Mart, we may collect information such as:

  • Full name

  • Email address

  • Phone or WhatsApp number

  • Billing information

  • Shipping information, where applicable

  • Order details

  • Transaction details

  • Information you provide when contacting customer support

  • Other information you voluntarily provide to us

We only request information that is reasonably necessary to provide our products and services, process orders, communicate with customers, and operate our business.

B. Payment Information

When you make a purchase, payment information may be collected and processed by our payment providers.

Soft Mart generally does not directly store complete credit card, debit card, or other sensitive payment credentials on our own systems unless explicitly stated.

Payment providers may independently collect and process payment information according to their own privacy policies and security practices.

C. Device and Technical Information

When you visit SoftMart.online, certain technical information may automatically be collected, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Language preferences

  • Referring website

  • Pages viewed

  • Date and time of visits

  • General website usage information

  • Cookies and similar technologies

This information may be used to help us maintain, secure, and improve our website.

3. How We Use Your Information

We may use the information we collect for the following purposes:

  • To process and fulfill your orders

  • To provide access to purchased digital products

  • To deliver product information and download/access instructions

  • To communicate with you about your order

  • To respond to customer support requests

  • To provide technical assistance

  • To verify transactions when necessary

  • To prevent fraud, abuse, and unauthorized activity

  • To maintain and improve our website

  • To understand how visitors use our website

  • To improve our products and services

  • To send important service-related communications

  • To send promotional or marketing communications where permitted and where applicable

  • To comply with legal and regulatory requirements

  • To enforce our policies and protect our business, customers, and users

We will not use your personal information for purposes that are materially different from those described in this Privacy Policy without providing appropriate notice where required.

4. Digital Products

Soft Mart primarily offers digital products.

When you purchase a digital product from us, we may use your name, email address, order information, and other necessary details to:

  • Confirm your purchase

  • Provide product access or download instructions

  • Send updates related to your purchase

  • Provide customer support

  • Verify ownership of an order when assistance is requested

Digital products may be delivered through email, download links, customer accounts, third-party services, or other electronic delivery methods.

Please keep your purchase information and access credentials secure. You are responsible for protecting any download links, account credentials, or other access information provided to you.

5. Cookies and Similar Technologies

SoftMart.online may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

  • Keep the website functioning properly

  • Remember certain preferences

  • Understand website traffic and usage

  • Improve website performance

  • Maintain security

  • Analyze customer interactions

  • Support marketing or advertising activities where applicable

You can generally control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of parts of our website.

If Shopify or third-party services used by our store place cookies or similar technologies, those technologies may be governed by their respective privacy policies.

6. Shopify

Our online store is powered by Shopify, which provides the ecommerce platform that allows us to sell our products and provide services to customers.

When you visit or purchase from our store, Shopify may process certain personal information as necessary to provide its services, operate the platform, facilitate transactions, maintain security, and support ecommerce functionality.

Shopify may process information such as contact information, order information, device information, and other data associated with your interaction with our store.

For more information about how Shopify handles personal information, please review Shopify's applicable privacy policies.

7. Sharing of Personal Information

We do not sell your personal information simply for the purpose of selling your information to third parties.

However, we may share necessary information with trusted third-party service providers when required to operate our business and provide our services.

These parties may include:

  • Shopify and ecommerce service providers

  • Payment processors

  • Email and communication service providers

  • Digital product delivery providers

  • Website hosting and technical service providers

  • Analytics providers

  • Fraud prevention and security services

  • Customer support services

  • Advertising or marketing service providers, where applicable

  • Government authorities or legal professionals where required by law

Third parties may only receive information reasonably necessary for the services they provide or as otherwise permitted or required by applicable law.

8. WhatsApp and Customer Communication

Customers may contact Soft Mart through WhatsApp using:

WhatsApp: +92 307 6944602

If you contact us through WhatsApp, we may receive information associated with your WhatsApp account and the information you voluntarily provide in your conversation with us.

We may use this information to:

  • Respond to inquiries

  • Provide customer support

  • Assist with orders

  • Resolve issues

  • Provide information about our products or services

WhatsApp is operated by a third party and may have its own privacy practices. Customers should review WhatsApp's applicable privacy terms and policies when using the service.

9. Email Communications

If you provide your email address when purchasing a product, requesting support, or otherwise communicating with us, we may use your email address to:

  • Confirm purchases

  • Send order-related information

  • Provide digital product access

  • Respond to support requests

  • Send important updates

  • Communicate about changes to our services or policies

Where permitted by applicable law, we may also send promotional emails.

You may request to stop receiving non-essential marketing communications by contacting us or using an unsubscribe option where provided.

Please note that transactional and service-related communications may still be sent when necessary to complete or support your order.

10. Data Security

We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting information over the Internet or storing information electronically is completely secure. Therefore, while we make reasonable efforts to protect your information, we cannot guarantee absolute security.

You are also responsible for maintaining the security of your own account credentials, passwords, download links, and other access information.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Processing and maintaining transaction records

  • Providing customer support

  • Maintaining business and accounting records

  • Resolving disputes

  • Preventing fraud and abuse

  • Complying with legal, tax, accounting, or regulatory obligations

  • Enforcing our agreements and policies

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

12. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These rights may include:

  • The right to request access to personal information we hold about you

  • The right to request correction of inaccurate information

  • The right to request deletion of personal information, where legally permitted

  • The right to object to certain processing activities

  • The right to restrict certain processing

  • The right to withdraw consent where processing is based on consent

  • The right to request information about how your personal information is used or shared

  • The right to opt out of certain marketing communications

To exercise a privacy-related right, please contact us using the contact information provided below.

We may need to verify your identity before processing certain requests.

Some rights may be limited or subject to exceptions under applicable law.

13. International Data Transfers

Because Soft Mart uses online platforms and third-party service providers, your information may be processed or stored in countries other than the country in which you live.

Different countries may have different data protection laws.

Where required by applicable law, we will take reasonable measures to ensure that personal information is handled in accordance with applicable privacy and data protection requirements.

14. Children's Privacy

SoftMart.online is not intended to knowingly collect personal information from children who are below the minimum age required by applicable law.

We do not knowingly request or collect personal information from children for the purpose of making purchases or using our services.

If you believe that a child has provided personal information to us, please contact us so that we can review and, where appropriate, remove the information.

15. Third-Party Links

Our website may contain links to third-party websites, applications, services, or platforms.

These third parties operate independently from Soft Mart and may have their own privacy policies and terms.

Soft Mart is not responsible for the privacy practices, content, security, or policies of third-party websites or services.

We recommend reviewing the privacy policy of any third-party website you visit.

16. Fraud Prevention and Security

We may use personal and technical information to identify, investigate, and prevent:

  • Fraudulent transactions

  • Unauthorized purchases

  • Abuse of digital products

  • Unauthorized sharing or distribution

  • Attempts to compromise our website

  • Other illegal or harmful activities

We reserve the right to take appropriate action when we reasonably believe that an account, transaction, or activity may involve fraud, abuse, or unauthorized use.

17. Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time to reflect changes in our business, website, services, technology, legal requirements, or privacy practices.

When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy.

We encourage you to review this page periodically to remain informed about how we protect your information.

Your continued use of SoftMart.online after changes are posted may constitute acknowledgment of the updated Privacy Policy, to the extent permitted by applicable law.

18. Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the way Soft Mart handles your personal information, please contact us.

Soft Mart

Website: SoftMart.online
Email: SoftMartOnline1@gmail.com
WhatsApp: +92 307 6944602
Business Address: [Add your business address here]

We will make reasonable efforts to respond to privacy-related inquiries in a timely manner.

19. Disclaimer

This Privacy Policy is provided for general informational and business-use purposes and is intended to help Soft Mart explain its privacy practices to customers.

It is not a substitute for legal advice. Privacy and data protection requirements can vary depending on where your business operates and where your customers are located.

Soft Mart should review and update this Privacy Policy whenever its data practices, third-party services, payment methods, marketing tools, or applicable legal requirements change.