Shipping policy

Shipping & Delivery Policy

Last Updated: October 5, 2026

At Soft Mart, we sell digital products that are delivered electronically. Since our products are digital, there is no physical shipping or delivery involved.

We aim to make the delivery process as fast and convenient as possible.

1. Instant Digital Delivery

Once your payment is successfully completed and your order is confirmed, your purchased digital product will be delivered instantly.

Depending on the product, delivery may be provided through:

  • Instant download

  • Download link

  • Email

  • Customer account

  • Digital access instructions

  • Other electronic delivery methods

In most cases, you should receive access to your purchased product immediately after your order is successfully processed.

2. No Physical Shipping

Soft Mart does not ship physical products.

All products available through SoftMart.online are delivered digitally. Therefore:

  • No courier delivery is required

  • No physical package will be sent

  • No shipping fee is required for digital delivery

  • No physical shipping address is normally required for digital product delivery

3. Delivery Confirmation

After your order has been successfully processed, the necessary product access or delivery information may be displayed on the website and/or sent to the email address provided during checkout.

Please make sure that you enter a valid and accessible email address when placing your order.

We recommend checking your:

  • Inbox

  • Spam/Junk folder

  • Promotions folder

if you do not immediately see your delivery email.

4. Delivery Delays

Although our products are designed for instant delivery, in rare circumstances delivery may be delayed because of:

  • Payment processing delays

  • Email delivery issues

  • Incorrect email information

  • Technical problems

  • Website or third-party service interruptions

  • Security or order verification

If you have completed your payment but have not received your product or access details, please contact our customer support team.

5. Customer Support

If you experience any issue with your order, product delivery, download, installation, or access, our support team is available to assist you.

You can contact us through:

WhatsApp: +92 307 6944602
Email: SoftMartOnline1@gmail.com

Please provide your order details when contacting us so we can assist you as quickly as possible.

6. Delivery Support

If you have successfully placed an order but cannot find your digital product, please do not worry.

Contact us through WhatsApp or email and provide your order information. We will review your order and help you receive access to your purchased digital product.

7. International Customers

Because our products are delivered digitally, customers from different countries can purchase and receive their pro