Refund policy

Return & Refund Policy

Last Updated: October 5, 2026

At Soft Mart, we want every customer to be satisfied with their purchase. Since our products are digital products, we have created a simple and customer-friendly 7-Day Return & Refund Policy.

By purchasing from SoftMart.online, you agree to the terms described below.

1. 7-Day Money-Back Guarantee

Soft Mart offers a 7-day, 100% money-back guarantee on eligible digital products.

If you are not satisfied with your purchase for any reason, you may request a refund within 7 days from the date of purchase.

If your refund request meets the conditions of this policy, you will receive a 100% refund of the purchase amount.

2. If You Don't Like the Product

If you purchase a digital product from Soft Mart and, after reviewing or using it, you decide that the product is not suitable for you or you simply do not like it, you may request a refund within 7 days of your purchase.

No complicated explanation is required. If your request is made within the applicable 7-day refund period, we will process a 100% refund, subject to the terms of this policy.

3. Technical Errors or Product Issues

If you experience an error, technical problem, broken feature, installation issue, compatibility issue, or another problem with a digital product purchased from Soft Mart, please contact us first.

Our support team will make reasonable efforts to:

  • Identify the problem

  • Provide troubleshooting instructions

  • Help you install or access the product

  • Fix or resolve the issue where possible

  • Provide an updated or corrected product where applicable

We encourage customers to contact us before requesting a refund for a technical issue so that we have an opportunity to resolve the problem.

If the issue cannot reasonably be resolved and your request is made within the 7-day refund period, you may request a 100% refund in accordance with this policy.

4. Refund Eligibility

To request a refund, the request must generally be submitted within 7 calendar days from the date of purchase.

Refund requests may be submitted when:

  • You are not satisfied with the digital product

  • The product does not meet your reasonable expectations

  • You encounter a technical issue that cannot reasonably be resolved

  • You experience an error or problem with the product

  • You decide that the product is not suitable for your needs

We aim to keep our refund process simple and customer-friendly.

5. How to Request a Refund

To request a refund, please contact Soft Mart using one of the following methods:

Email: SoftMartOnline1@gmail.com
WhatsApp: +92 307 6944602

Please provide:

  • Your name

  • Email address used for the purchase

  • Order number or purchase details

  • Name of the product purchased

  • Reason for your refund request, if applicable

For technical problems, screenshots or a short description of the issue may help us resolve the problem faster.

6. Refund Processing

Once we receive your refund request, we will review the request and may contact you if additional information is required.

If the refund is approved, we will initiate a 100% refund of the eligible purchase amount.

The time required for the refunded amount to appear in your account may depend on the payment method, payment processor, bank, or financial institution used for the original transaction.

Soft Mart does not control the processing time of third-party banks or payment providers.

7. Refund Method

Where possible, approved refunds will be issued using the original payment method used for the purchase.

If the original payment method cannot receive a refund, we may contact you to arrange an alternative refund method where reasonably possible.

8. Digital Product Access After Refund

Once a refund has been approved and processed, your right to use the refunded digital product ends.

You must stop using the product and, where applicable, delete or discontinue use of the refunded product and any copies obtained from Soft Mart.